Anyone who has ever assisted an elderly relative likely endured the process of signing or reviewing stacks of admission paperwork. And most probably, somewhere in that stack, was an arbitration agreement.
These agreements have become standard in many areas of commerce, and nursing home care is apparently no exception. In fact, it’s the norm.
Recently, the Consumer Financial Protection Bureau issued an Arbitration Study, reporting to Congress on the issue of mandatory arbitration agreements. Although the research focused primarily on mandatory arbitration agreements for things like checking accounts, credit cards, payday loans, cell phone contracts and student loans, the bottom line was that arbitration clauses – which require consumers settle disputes before an arbitrator, rather than a judge in court – were detrimental to consumers.